Sales, Marketing and Customer Experience

    Transform your approach to customers with experts who reveal how to create exceptional experiences, build lasting relationships, and drive revenue growth in customer-centric markets. Today's buyers are more informed, more demanding, and have more choices than ever. Our speakers address the critical intersection of sales excellence, marketing effectiveness, and customer experience design. They share strategies for digital selling, building customer-centric cultures, leveraging data and technology, and creating the seamless, personalized experiences that drive loyalty and advocacy. Essential for organizations committed to winning and keeping customers in competitive markets.

    Eugene Seah

    How to Generate Endless Leads with the ‘Omni-Tribe’ Strategy

    In a world tired of pushy sales and declining cold call success, Eugene Seah’s “Omni-Tribe Strategy” offers a powerful, human-centric alternative. Instead of chasing prospects, professionals are taught to build thriving micro-tribes—communities of shared interests—using authentic engagement and the 4F Funnel Method. These tribes organically evolve into sources of trust, referrals, and recurring business. Backed by Eugene’s own transformation from burnout to breakthrough, this strategy is not just about generating leads, but about doing so with joy and sustainability. Whether you're in sales, consulting, creative, or tech—this keynote gives you a repeatable system that works.

    Eugene Seah

    Expert in mindset shifts and sales growth

    Chris Woo

    From Contact to Contract: Influence That Converts

    In today’s crowded marketplace, success hinges on more than product knowledge — it depends on the ability to influence authentically. This keynote equips professionals with the proven playbook Chris Woo used to move from washing dishes to closing million-dollar opportunities by mastering influence through connection, value, and perspective. Attendees will discover how to speak the right language for different audiences, create trust by giving before asking, and reframe challenges as growth opportunities. Designed for teams seeking practical strategies, this session offers a repeatable framework to transform contacts into contracts, strengthening both external client wins and internal collaboration.

    Chris Woo

    Asia’s Young Leadership & Influence Strategist

    Sam Neo

    Supercharge Your Personal Brand with Storytelling

    In today’s noisy digital world, building a personal brand isn’t about gaining likes—it’s about gaining trust. In this engaging session, Sam empowers leaders and professionals to uncover their unique voice and shape how they’re remembered through story. Learn why personal branding is essential in leadership and career growth, and how to use the VISAA framework to clarify and communicate who you are. Participants will walk through a 3-step storytelling formula and discover how to frame any message to influence, inspire, and connect. Whether speaking to one or many, this session will elevate your presence and power as a storyteller.

    Sam Neo

    Expert in Employee Branding and Story-Selling

    Wini Mak

    The Trust Close: Positivity That Persuades

    In today’s sales environment, scepticism is at an all-time high, making traditional hard-sell tactics ineffective and even damaging. What clients crave isn’t pressure—it’s trust. In this keynote, Wini Mak reveals the science and psychology behind “The Trust Close,” a simple but powerful approach to connecting instantly, persuading authentically, and closing deals with positivity. By mastering live-selling tactics, reframing conversations into human-centred benefits, and using trust hooks, participants will gain practical tools to win credibility in seconds. They will leave empowered to replace resistance with rapport, making trust their most valuable sales accelerator in today’s competitive marketplace.

    Wini Mak

    Sales Innovation & Trust - Building Strategist

    Godfrey Yu

    FOCUS BUILD GROW

    Today’s entrepreneurs face unprecedented challenges—and opportunities—thanks to the age of AI. This dynamic session reveals a clear blueprint for transforming failure into fortune. Attendees will discover how to pinpoint and understand their most profitable customers, craft differentiated offers, and align products with real market demand. Leveraging strategic sales models, the keynote shows how to drive consistent conversions and build a robust pipeline. Finally, you will learn proven retention and expansion tactics to maximize customer lifetime value. This session arms business leaders with the mindset, tools, and frameworks needed to build a resilient, high-growth business in a fast-evolving world.

    Godfrey Yu

    Reactivation ​Marketing Expert

    KarFei Cheah

    Mindfluence - The Art of Influence without Others Knowing

    Influence is not about having the loudest voice or the biggest personality—it’s about understanding how people think. In this powerful 90-minute keynote, KarFei Cheah breaks down the hidden psychology of influence and how decisions are made before words are even exchanged. Through systems thinking, practical techniques, and mindset shifts, participants will learn how to quietly lead conversations, build trust, and get buy-in across work and life. Whether you’re pitching ideas, leading teams, or negotiating with clients, this session reveals how anyone—regardless of personality—can master the art of influence with ease, grace, and authenticity.

    KarFei Cheah

    Expert in Improving Sales Performance

    Sarah Lee

    Beyond the Numbers: The Human Impact of Financial Planning

    “Beyond the Numbers” translates Sarah Lee’s no-selling approach into practical, repeatable behaviors. Advisors learn to shift mindsets, stop pushing products, and help clients convince themselves ethically. The session shows how to map decision ecosystems, ask courageous questions, read hesitation, and communicate with calm authority. Case stories—from universal-life claims to terminal illness—demonstrate showing up when life gets hard, why documentation matters, and how truth builds credibility. Participants practice reverse-pressure language, resistance reframes, and thoughtful follow-up that strengthens relationships and referrals. The result: fewer quotes, deeper conversations, and premium outcomes driven by empathy, competence, and purpose—not sales scripts.

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    Sarah Lee

    Expert in financial advisory and client relationship management

    Petr Ludwig

    Boost Your Sales with AI

    In today's competitive landscape, AI is no longer optional—it's your edge. This high-impact keynote demystifies how artificial intelligence can transform the sales process from lead generation to deal closure. Petr Ludwig, a global keynote speaker and best-selling author, shares the latest tools, frameworks, and use cases to automate repetitive tasks, personalize outreach, and maximize platforms like LinkedIn. With actionable examples and over 10 tools introduced live, attendees will walk away equipped to boost productivity, deepen client trust, and future-proof their strategy. Whether you're a seasoned seller or just starting, this session unlocks the small AI shifts that lead to big wins.

    Petr Ludwig

    Productivity and A.I. Optimization Expert

    Jerome Joseph

    Agency Branding Mastery - Elevating Financial Success through Strategy and AI

    “Agency Branding Mastery” equips financial leaders with the tools to transform their agencies into trusted brands of influence, credibility, and growth. Led by Dr. Jerome Joseph—global brand authority, bestselling author, and consultant to over 1,000 brands—this program introduces the proven 5D Brand Framework, blending strategic branding with cutting-edge AI innovation. Participants will learn to define their agency identity, refine their audience focus, and deliver consistent brand experiences that inspire trust. Through interactive learning and real-world application, attendees will gain actionable strategies to position their agency as an industry leader while building a culture of advocacy and sustainable success.

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    Jerome Joseph

    Expert in Employee Branding and Customer Experience Strategy

    Maria Pressentin

    Strategic Networking for Influence & Impact: Target. Trust. Track.™

    In today’s hyperconnected yet disconnected world, networking is no longer a numbers game. It’s a strategy. This highly interactive masterclass reframes networking as an intentional practice that elevates influence, trust, and impact—especially across cultures and roles. Designed for professionals navigating complexity, this session introduces proven frameworks like LAMP, the Trust Formula, and the Social Script Stack to target the right people, build rapport quickly, and sustain meaningful follow-ups. Whether you're introverted or extroverted, this experience will help you lead with presence, not performance. Participants will leave energized with a practical roadmap to build high-trust relationships and amplify their professional visibility.

    Maria Pressentin

    Expert in Transformative Leadership and Organizational Development

    Vanessa Tan

    The New Rules of Networking: Rethink Networking—A Strategic System for Aspiring Leaders

    In today’s hyper-connected world, networking is a critical leadership skill, not just a numbers game. In this session, Vanessa Tan introduces the RAPID Networking Strategy—grounded in Social Network Analysis—to help professionals audit their networks, identify opportunity gaps, and build high-value connections. Whether transitioning careers or aiming for leadership, you’ll learn to engage with purpose and use systems thinking to convert conversations into real results. Walk away with actionable frameworks, scripts, and tools to make your networking intentional, impactful, and confidence-driven.

    Vanessa Tan

    Executive Communications Strategist & Mental Health Advocate

    Jenny Chia

    Secure the Legacy: Estate Planning for Medical Professionals

    Doctors dedicate their lives to saving others but often overlook the systems needed to safeguard their own legacy. This session demystifies estate planning, using real-world cases from medical professionals to illustrate the risks of waiting too long. Attendees will see how wills, trusts, and LPAs combine to provide certainty, control, and protection—especially when complex asset mixes and family needs are involved. With clear, step-by-step guidance, participants will learn to avoid common pitfalls like tax traps, frozen accounts, and unintended consequences, and gain the tools to ensure their life’s work continues to benefit their loved ones for generations.

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    Jenny Chia

    Expert in wealth and estate planning

    Max Koh

    THE SECRET TO CLOSING LARGE INSURANCE CASES FROM COLD LEADS

    In a market flooded with cold leads and stiff competition, closing large insurance cases might feel out of reach. This dynamic keynote reveals three pivotal sales strategy shifts that empower agents to fill their calendars, raise their conversion rates, and consistently close bigger cases—even with prospects they’ve never met before. Through practical frameworks, the “Belief Shifter” mindset exercise, and battle-tested sales scripts, participants will discover how to turn the toughest cold leads into their best clients. With proven tools and a fresh perspective, agents will walk away ready to break through plateaus and achieve MDRT-level success with ease.

    Max Koh

    Cold Calling Sales Expert and MDRT Achiever

    Gan Chin Soon

    Creating the WoW in Your Insurance Planning

    In a noisy marketplace, it’s not enough to have a policy—it’s about having a powerful pitch. This practical, energetic session gives insurance professionals the tools to convert appointments into committed clients and shift conversations from protection to value creation. You’ll discover how to position yourself as a trusted advisor, differentiate your offering from competitors, and use expert-based framing to help clients view insurance as a strategic asset. Whether you’re new or seasoned in the field, this workshop will help you create the WoW moment that moves clients to action and drives significantly larger case sizes.

    Gan Chin Soon

    High-Net-Worth Insurance Planning Expert

    Heather Chan

    SUPERPOWER TO ATTRACT CUSTOMERS TO YOU

    Not everyone is a born salesperson, but with the right mindset and practical tools, anyone can succeed in insurance. In this heartfelt and motivational keynote, Heather shares her personal journey through the highs and lows of sales—offering relatable stories, proven resilience techniques, and creative approaches to weathering unpredictable markets. Agents will learn how to stay committed during tough times, think outside the box in uncontrollable situations, and become trusted advisors who guide clients with conviction. This session provides the inspiration and actionable skills agents need to attract more customers, maintain momentum, and build long-term success in insurance.

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    Heather Chan

    Human Design & Leadership Transformation Coach

    Uthay Kumar

    Accelerate Success

    Sales professionals today are under more pressure than ever to perform and deliver results fast. In this high-impact keynote, Uthay Kumaran—acclaimed speaker, author, and 28-time MDRT qualifier—equips participants with actionable strategies to improve performance, boost productivity, and exceed their targets. Drawing from real-world examples and personal breakthroughs, he shares a powerful step-by-step approach for evaluating gaps, setting meaningful goals, and implementing success routines that work. Whether you’re a new agent or a seasoned leader, this session will leave you energized, equipped, and ready to take control of your performance and climb to new levels of achievement.

    Uthay Kumar

    Expert in Insurance Selling and Agency Building

    Raymond Lim

    3 Big Cases to End the Year: Estate Planning Strategies that Unlock Trust, Value, and Bigger Case Opportunities.

    Clients today are seeking clarity, security, and long-term legacy protection, yet many financial consultants struggle to translate estate-planning conversations into meaningful, high-value engagements. This session reveals how estate planning, when presented correctly, becomes a powerful advisory tool that attracts trust, deepens relationships, and naturally expands case sizes. Through structured approaches, practical scripts, and real client scenarios, participants learn how to identify estate gaps, communicate value clearly, and position insurance as a strategic wealth-creation and preservation solution. Consultants will walk away with a repeatable method to close bigger cases, deliver real client impact, and end the year with strong momentum.

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    Raymond Lim

    Expert in entrepreneurship and agency building

    Eric Feng

    How To Win Customers In A Changing World

    In a world flooded with choices and digital noise, winning customers is no longer about being the loudest or most persuasive. It’s about empathy, trust, and personalization. Eric Feng reveals three powerful shifts: leaning into your USPs, building trust through thoughtful, multi-channel touchpoints, and creating tailored experiences that make every customer feel special. Backed by behavioral science, real stories, and proven tactics, this session shows you how to become the advisor customers choose, trust, and refer, especially when times are tough. Walk away with practical tools and scripts you can use right away to outshine your competition and future-proof your relationships.

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    Eric Feng

    Expert in personal branding on social media

    Rae Fung

    SPEAK WITH TRANSFORMATIVE IMPACT SO YOU CAN CAPTIVATE ANY AUDIENCE

    Brilliant ideas and great products only matter when your audience is ready to listen and take action. In this dynamic, perspective-shifting keynote, Rae demystifies what it takes to truly captivate an audience—not just by speaking passionately, but by speaking with precision, presence, and purpose. Through interactive exercises, Rae helps participants shed fears, sharpen key communication skills, and discover the power already within their voice and story. Attendees learn practical frameworks used by high performers to secure job offers and close sales. The outcome: teams who know how to use their voice with impact, every time they speak.

    Rae Fung

    Expert in Authentic Communication and Personal Branding

    Michael Teoh

    Closing the Sale: The Psychology and Practice of Persuasion

    “Closing the Sale” is a high-energy, interactive session that redefines selling as a human skill rooted in psychology and empathy. Through real-world stories and hands-on techniques, participants learn how to earn attention, communicate value, and handle objections with confidence. The program reveals how great salespeople blend personal conviction with strategic questioning to guide clients toward decisions that serve their needs. With insights drawn from decades of field-tested methods, this talk empowers professionals to close deals authentically—turning opportunities into outcomes and prospects into loyal advocates.

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    Michael Teoh

    Expert in Sales Motivational Speaking

    Ethan Lin

    Self-Mastery: Conquering the Mind for Abundance and Success

    Artificial intelligence is reshaping how we connect, persuade, and succeed. In this engaging keynote, Ethan Lin reveals how anyone can work harmoniously with AI to boost deal-making potential and accelerate career growth. You’ll explore the critical role of self-awareness in communication, see behind the veil of how AI can amplify your productivity, and witness real tools that elevate every client interaction. Attendees will leave ready to embrace technology, sharpen their personal edge, and achieve more—regardless of changing market conditions.

    Ethan Lin

    Expert in Personality Profiling and Sales Psychology

    Akash Karia

    Pitch Mastery: Turning Stakeholder Insights into Persuasive Pitches

    “Pitch Mastery” is an immersive, high-impact workshop designed to help professionals craft persuasive pitches rooted in audience insight. Through proven frameworks and hands-on practice, participants will learn how to connect what they offer to what stakeholders truly care about. The session combines storytelling, data-driven reasoning, and empathy-based communication to move conversations from features to outcomes. Using case studies like Apple’s product storytelling and insight-based selling techniques, participants will practice crafting narratives that win trust and action. By the end, attendees will pitch with precision, confidence, and authenticity—turning stakeholder insights into results.

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    Akash Karia

    Expert in Storytelling and Persuasive Communication

    Dr Maxine Teo

    Sales Advisory Series: Communicate to connect, influence decisions, and close sales confidently.

    In today’s sales landscape, technical knowledge isn’t enough. Buyers expect sales professionals to build trust, understand their needs, and present with impact. This workshop helps participants master the human side of selling through a proven communication framework. From making a powerful first impression to asking the right questions and delivering memorable presentations, attendees will gain practical techniques to apply across in-person, phone, and virtual interactions. With hands-on practice and coaching, they’ll learn how to adapt their communication style, read clients effectively, and build stronger customer relationships that lead to more confident closes and higher sales performance.

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    Dr Maxine Teo

    Expert on Sales Psychology

    Calvin Foo

    A.I. Assisted Advisor: Skyrocket Sales up to 300% Using ChatGPT-Powered S.T.A.R.S. Framework

    Today’s insurance advisors face growing challenges in finding leads, booking appointments, and closing complex sales. Calvin Foo’s exclusive masterclass introduces the S.T.A.R.S. framework—a practical, ChatGPT-powered system to revolutionize every step of the client journey. From breakthrough referral models and persona-based appointment tools, to analogy-driven product presentations and closing scripts for high-risk cases, advisors will learn to outsmart the competition and delight customers. Advisors leave not only with the mindset to sell but also with ready-to-use AI prompts and templates, ensuring they can convert prospects into loyal clients with speed, clarity, and empathy.

    Calvin Foo

    Expert in leveraging on AI for sales

    Nick Chan

    Building Loyalty: A Customer-Centric Approach for Long-Term Success

    In a crowded marketplace, the key to long-term success is not in chasing everyone—it’s in building loyalty with those who truly fit you. This session guides agents to locate their “authentic market,” combining their unique story and strengths with targeted lead magnets and branding content. Attendees will learn the PPVV method for precise messaging and the ATV framework for building memorable, trustworthy brands. With real-world examples and step-by-step strategies, this session is perfect for advisors ready to stop pushing and start attracting. Leave with new clarity, confidence, and the tools needed to grow a sustainable, loyal client base.

    Nick Chan

    Expert in succeeding in the insurance industry as a Gen Z

    Lin Youyi

    POWERCONNECT: MASTERING SALES PRESENTATIONS

    Great salespeople are made, not born—through the power of connection and communication. In this interactive keynote, Youyi shares practical frameworks and real-world strategies to help sales professionals master the art of presenting to any audience. Combining coaching insight with international sales experience, Youyi unpacks how to craft narratives that move people, adapt to different cultural and language backgrounds, and overcome the nerves of public or on-camera speaking. Through live exercises, personalized feedback, and actionable tips, attendees will leave with the confidence and clarity to create persuasive presentations and memorable client experiences. This is your toolkit for sales mastery in a global market.

    Lin Youyi

    Expert in media training and persuasive storytelling

    Chris Chen

    Persuasion at Scale: Winning Hearts of Thousands and Close Sales

    Today’s crowded market rewards those who can not only inspire, but also convert. In this keynote, Chris Chen shares the secrets of persuasive public speaking that transforms listeners into loyal customers. Through mindset shifts—Branding vs Introducing, Teach vs Show Off, and Closing vs Selling—attendees will unlock practical frameworks for earning trust and prompting action, whether addressing a conference or a virtual audience. With a focus on genuine value, emotional connection, and subtle closing techniques, this session arms every sales professional with the skills to present powerfully, win hearts, and close more deals—no matter the stage size.

    Chris Chen

    Entrepreneurial Leadership ​ & Impact Consultant

    Tom Goh

    Raise The Floor. Break Every Ceiling

    In today’s competitive marketplace, sales success depends on the ability to anticipate client needs, analyze data intelligently, and collaborate seamlessly across teams. “Raise The Floor. Break Every Ceiling” empowers sales professionals to elevate every stage of their funnel using predictive insights, consultative selling, and internal alignment. Built on proven SPIN Selling principles and supported by real-world data analytics, this program blends structured learning with actionable reflection and peer-driven accountability. Participants will gain the tools and confidence to qualify leads effectively, engage clients meaningfully, and strengthen teamwork—driving higher conversions, stronger relationships, and lasting business performance.

    Tom Goh

    Global Expert in AI and Digital Transformation

    Evelyn Chew

    5 Proven Tips to Increase Organic Video Views and Attract More Clients

    In today’s digital age, video marketing is a non-negotiable growth tool for insurance agents and agency leaders. This practical session reveals five proven video types that drive real results at every stage of the sales funnel, plus a MOCHA scripting framework that leverages AI for fast, compelling content creation. Attendees will learn effective tactics to boost organic video views, reduce ad spend, and maximize content value through repurposing. Packed with hands-on tips and digital shortcuts, this keynote will empower every participant to build their brand, increase leads, and close more deals—all while streamlining their marketing workflow.

    Evelyn Chew

    Expert in Social Media Marketing and Video Strategy

    Abu Sofian Eunos

    The Sales Giver Mentality: Build a High-Performing Advisory Business

    Today’s clients are savvy and skeptical—traditional hard-sell tactics just don’t work anymore. In this transformational session, agents will learn to shift from pushy selling to purposeful giving using The Sales Giver Mentality. By blending emotional intelligence, persuasive language, and a proven Value Creation Framework, participants will become the kind of advisor clients trust instantly. This isn’t about scripts or gimmicks—it’s about mastering the mindset and language that build long-term relationships and business resilience. For agents looking to level up in a noisy market, this talk offers the tools and mindset to stand out and scale sustainably.

    Abu Sofian Eunos

    Expert in sales coaching

    Eugene Soo

    How to Use Estate Planning to Create More Sales Opportunities

    Estate planning is no longer just about legacy—it’s the ultimate door opener for sales professionals seeking to access affluent markets and increase case sizes. This session reveals how to position estate planning as a high-trust, low-resistance entry point that bypasses the competition and drives organic growth. Attendees will master plug-and-play fact-finding skills, ask confidence-building questions, and deploy education-driven conversations that guide clients to larger solutions. With practical strategies for creating urgency, building authority, and generating quality referrals, this talk offers a blueprint for transforming estate planning from an afterthought to a powerful sales engine.

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    Eugene Soo

    Expert in estate planning and financial consulting

    Melvin Lim

    Standing Out in a Sea of Shame: Finding Your Niche in the Insurance Sector

    In today’s oversaturated insurance market, differentiation is no longer optional—it’s essential. This keynote by Melvin Lim, Co-Founder of PropertyLimBrothers, draws from PLB’s rise in the competitive real estate space to show insurance professionals how to craft a unique niche. Attendees will learn how to articulate their positioning clearly, tell compelling stories through content, and use technology to reach the right audience. This talk is packed with actionable strategies, real-world examples, and high-impact tools to help insurance agents elevate their brand and thrive in a competitive landscape.

    Melvin Lim

    Expert in Real Estate Marketing

    Low Sze Jein

    SUPERCHARGING SALES PRODUCTIVITY WITH NLP & GAMIFICATION

    As targets loom and motivation dips, high-performing sales teams need new strategies to win the final quarter. This energizing keynote delivers the power duo: NLP for rewiring mindsets, and gamification for transforming routines into winning streaks. Insurance agents and leaders will discover how to turn rejection into opportunity, inject excitement into daily sales, and inspire healthy competition with tiered challenges and leaderboards. Master persuasive language to build trust, influence, and close sales—while fostering a resilient, accountable team culture. Perfect for agencies looking to close the year strong, this session transforms the sales grind into a game everyone wants to play—and win.

    Low Sze Jein

    Expert in NLP and behavioral change